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Submission Request Form

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All custom or embellished orders must be reviewed by one of our Sales Professionals.




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Customer Care

Hours of Operation

Mon - Fri 9 AM - 9 PM (EST)
Sat & Sun 9 AM - 6 PM (EST)

Text Call or Email

Text or Call Customer Care at 844-628-3267

Email Customer Care at customercare@newbalanceteam.com

Order Status

Custom orders can take up to 5 weeks to deliver following a team store closing.

Quickly check the status of your order at www.newbalanceteam.com/track.

Returns

If you are not completely happy with your purchase, simply return it within 45 days from purchase. Unfortunately, we cannot accept returns on custom uniforms, apparel, or footwear. Text or Email Customer Care to start a return.

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