Customer Care

Hours of Operation

Mon - Fri 9 AM - 9 PM (EST)
Sat & Sun 9 AM - 6 PM (EST)

Holiday Hours:

Thursday, November 23rd - CLOSED

Monday, December 25th - CLOSED

Monday, January 1st - CLOSED

Text Call or Email

Text or Call Customer Care at 844-628-3267

Email Customer Care at customercare@newbalanceteam.com

Order Status

Custom orders can take up to 5 weeks to deliver following a team store closing.

Quickly check the status of your order at www.newbalanceteam.com/track.

Returns

If you are not completely happy with your purchase, simply return it within 45 days from purchase. Unfortunately, we cannot accept returns on custom uniforms, apparel, or footwear. Text or Email Customer Care to start a return.

Search Our FAQ

Find answers to your most frequently asked questions:

24 hours a day, 7 days a week.

Browse Now

Help