Important Shipping Information
- UPS does not deliver on weekends or holidays.
- In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 2 business days.
- To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you.
- New Balance reserves the right to hold any order for suspected fraud.
|Shipping Method||Estimated Delivery||Cost|
|2-7 business days
NB CUSTOM ORDERS
We reserve the right to decline any requested personalization message or screen name that includes profanity, slander, trademarks and/or any other violations not consistent with New Balance Athletics. Using a trademarked term on your NB Custom order could delay your shipment.
Important Note for APO/FPO Customers
New Balance is happy to ship purchases to APO/FPO addresses. All packages sent to these locations will ship via U.S. Postal Service.
Need to contact us?
Text or call (844-628-3267)
Email Customer Care at firstname.lastname@example.org
Hours of Operation
Mon - Fri 9 AM - 4 PM (CST)
Sat & Sun Closed
11/26/20 - Closed for Thanksgiving
12/24/20 - Closed for Christmas Eve
12/25/20 - Closed for Christmas Day
12/31/20 - Closed for New Year's Eve
1/1/21 - Closed for New Year's Day