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Customer Care

Important Shipping Information

  • UPS does not deliver on weekends or holidays.
  • In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 2 business days.
  • To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you.
  • New Balance reserves the right to hold any order for suspected fraud.
 
Shipping Method Estimated Delivery Cost

Standard Shipping
(UPS SurePost®)

2-7 business days
once shipped

Standard Shipping
Information
$9.95
 

NB CUSTOM ORDERS

We reserve the right to decline any requested personalization message or screen name that includes profanity, slander, trademarks and/or any other violations not consistent with New Balance Athletics. Using a trademarked term on your NB Custom order could delay your shipment.

Important Note for APO/FPO Customers

New Balance is happy to ship purchases to APO/FPO addresses. All packages sent to these locations will ship via U.S. Postal Service.

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